COVID19 + Lead Times
At Expedition One we are currently in the process of taking steps to improve our turnaround times across the board as demand for our products continue to grow. We hope to be seeing major improvements with upgrades to our systems taking shape in 2021. In the meantime, we do our best to estimate the lead time of your product at the time of order but please understand the process can fluctuate and unanticipated delays can occur. We understand that many of our customers have trips and events planned that they hope to have product in time for and we do our best to meet timelines whenever possible but cannot guarnatee delivery dates at this time. Recently we have experienced more delays than usual in getting materials, supplies, and parts in stock and see some of our subcontracted services taking longer than usual, leading to longer lead times so we ask that you please remember you are purchasing a customized, hand-made item that takes time and skill to complete and have patience with the process. Our staff are committed to providing you with timely and honest updates as your order progresses and as we work hard to get you a high quality product!